Curious @Lorrainelane
What were those trouble shooting techniques? Just takes a device which can manually connect to the T-Mobile network down there, you may want to turn Roaming "on", and for calling you would need to force the device to the 2G network as the 3G was decommissioned some time ago.
Indeed, the Customer Support Agents are likely very flexible around these add-ons given the persistent user experience and the limited connectivity and foolishness users have to do to get all services to function.
Below is how you reach them. Can you update us as to whether they complied with your reasonable request, please?
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
