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Mobile data, hotspot

e55meg
Good Citizen / Bon Citoyen

My phone data is Not working but it Does on hotspot with my tablet.

Why not on my phone? It's android.

What going on with that!?

5 REPLIES 5

e55meg
Good Citizen / Bon Citoyen

1GB used of 3GB available

BKNS27
Mayor / Maire

@e55meg 

What plan are you on?

Login to your account and see how much data is used up.

e55meg
Good Citizen / Bon Citoyen

My account is fully available.

The tablet is tethered to my phone and using PM data

HALIMACS
Mayor / Maire

@e55meg 

 

Log into the self serve and tap the little refresher icons to see the status of your account and data allotment.

 

 Does calling and texting work?

 

 Is the account active or suspended?

hTideGnow
Mayor / Maire

Hi @e55meg   do you meant you phone can still provide hotspot to your tablet

 

or you meant it can use the hotspot coming from the tablet with have Mobile internet?

 

If the phone can only used the hotspot provided by your tablet, could be an APN issue, check it, or you can select Reset All Networks on your phone.   Keep in mind, while Reset All Networks could resolve the issue, you will have to re-join all the Wifi networks again after

 

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