Add on not working

[Zeldacat]

I cannot call from the USA and my wife cannot call from Canada.  There is lots of usage remaining.  It worked I. Midland Texas but not in Buckhannon West Virginia. 

[Zeldacat]

Its a Samsung 9s+. I am going back there in a week or so so I will see what happens. 

[Dunkman]

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@Zeldacat wrote:

I do not have GSM. What doesn't make sense is the signal is strong and it shows me roaming.  It's like t mobile is blocking my access.  

 

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@Zeldacat 

Try to select 2G network with T mobile.  See whether talk will work.  

Another option is try to use other apps like Whatsup or Facebook messenger to call your wife. That would require data.  

[softech]

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@Zeldacat wrote:

I do not have GSM. What doesn't make sense is the signal is strong and it shows me roaming.  It's like t mobile is blocking my access.  

 

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@Zeldacat 

you are on the correct screen, 2G Only is what you want to try

[Zeldacat]

Oh I just tried my voice-mail and it said t mobile not available.   But the strength indicator doesn't make sense. 

[Zeldacat]

I do not have GSM. What doesn't make sense is the signal is strong and it shows me roaming.  It's like t mobile is blocking my access.  

 

[softech]

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@Phil_Adelphus wrote:

@softech   One thing I'm not sure about, does the OP's wife need a US LD plan to call from Canada or is that covered by the US roaming add-on at the receiving end?  

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@Phil_Adelphus 

The caller is calling a Canadian phone number, so no LD add-on needed

[Zeldacat]

My company phone is on AT&T LTE so why won't mine? Granted we are comparing apples with a Droid. 

[softech]

@Zeldacat 

T-Mobile is good.  Can you check the network mode and change to 2G? or GSM?
 Settings > Connections.> Mobile networks.> Network mode> Choose 2G only or GSM only

[Zeldacat]

It's on t mobile.  It won't connect to at&t. I tried manually nothing changes. It seems to want t mobile.  

[Phil_Adelphus]

@Zeldacat  That phone probably doesn't have VoLTE, at least it's not on Public Mobile's VoLTE enabled list.  You would need to try and connect to T-Mobile's 2G because AT&T doesn't have 2G.  Coverage on T-Mobile's 2G is probably spotty (it will be shut down completely in April this year).  Try searching settings for Network Operators or something similar, and ask it to do a manual search then select T-Mobile.  Sorry not sure of the exact route to get to the setting on Android, someone else will probablyhelp.

[Zeldacat]

It's a Samsung S9+  It's autoconnect on LTE 3G and 2G. 

How does one connect with at&t or t mobile? 

My phone keeps refreshing the simple card. Then tell me i have a voice-mail,  which I cannot retrieve.  

[Zeldacat]

I purchased about 3 days ago. There is a R above the signal strength indicator.  

[Phil_Adelphus]

@softech   One thing I'm not sure about, does the OP's wife need a US LD plan to call from Canada or is that covered by the US roaming add-on at the receiving end?  

One other thing I thought of is,  how long ago did @Zeldacat purchase the add-on because they only last 15 days.

[softech]

@Zeldacat 

what phone do you have? Not sure if yours is VoLTE compatible.

Start with connecting to AT&T and try to make calls.  If that does not work, try connecting to T-Mobile and test, if it still does not work, while still on T-Mobile, change the network to 2G and see if it helps

[Phil_Adelphus]

@Zeldacat   If you don't have a VoLTE phone it will only work where there is 2G from T-Mobile because the USA has shut down all 3G networks.  If you have a VoLTE (voice over LTE) phone make sure it is on 4G/LTE (not 5G) and try to manually select AT&T or T-Mobile if automatic isn't working.  What phone do you have?