Add-on loss if I change my plan?

[Alicat27]

I currently have the old $25 plan with 1Gb of 3G data per month.  I also have 2 x 2Gb data bonus add-ons that came from holiday rewards and also the 30Gb loyalty bonus that expires after 150 days.  If I switch to the new promotional $19 plan for current subscribers (that is essentially the same as my old $25 plan only with 1Gb of 4G data instead of 3G), will I lose all of the data bonuses that I currently have on my account?

[DennyCrane]

Make the change. Same plan but cheaper and with faster data. This may make up for the switch off of legacy rewards for some.

[hTideGnow · Accepted solution]

Hi @Alicat27 

it is a good move to make the plan change to the new $19 plan.  It is basically the same plan but cheaper, you get back the lost money from the change in rewards with this plan

you for sure won't loss the 2x2GB addon from holiday rewards

The 30GB likely will be gone, since there was a term saying you cannot downgrade plan. But if you see it gone, ask the agent to give you back the 5GB that designed to give out for people with plans below $20.  they might be able to help

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437