Add on in USA not working (again)🤷‍♂️

[Redfisher1]

Just dropped down into the USA and … my Add on package of talk/text and data is not working properly.  I can make calls but no data and texts limited to non Messenger ones.   This happened last time here too.  (Worked fine the first time)

I have rebooted phone, turned cellular data one and off etc.  No success.  

Back in Canada for 1 day then heading back to US.  Really want my plan to work or if not I will have to buy a US plan from somewhere else 

very frustrating. 

[Phil_Adelphus]

@Redfisher1   It's not because of the speed, it's because roaming on 5G doesn't always work, especially on AT&T, hence you are more likely to be able to connect if you use 4G/LTE.  If an iPhone then it's Settings - Cellular - Cellular Data Options - Voice and Data and select LTE.  If an Android it should be a similar path, something like Settings - Wireless & Networks - Mobile Network - Preferred Network Mode.

[Redfisher1]

My issue is not speed, mine is that it simply does not work at all.  I can’t even check my email.   Texting almost impossible and sone phone calls work going out. 

I know my phone is good so it’s something in the Add-on process.  Really hope that someone actually knows what is wrong as the last time this happened I got lots of tips but nothing worked. 

[Wayworn]

According to my experience anyway- when I select 4G-LTE  instead of 5G things seem faster and smoother. 

[Meow]

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@Redfisher1 wrote:

Not certain how to do that.   It worked fine the first time this year that I used it.  Nothing changed on my phone. 

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Go to phone settings and find where it says service provider or similar. There should be an option to select xG.

[Redfisher1]

Not certain how to do that.   It worked fine the first time this year that I used it.  Nothing changed on my phone. 

[Redfisher1]

Didn’t make any difference.  Tried that.  

[Phil_Adelphus]

@Redfisher1   If your phone is on 5G change it to 4G/LTE.

[hairbag1]

@Redfisher1 

try selecting either T-Mobile OR AT&T...whichever works best in your case.