4 hours ago
Just dropped down into the USA and … my Add on package of talk/text and data is not working properly. I can make calls but no data and texts limited to non Messenger ones. This happened last time here too. (Worked fine the first time)
I have rebooted phone, turned cellular data one and off etc. No success.
Back in Canada for 1 day then heading back to US. Really want my plan to work or if not I will have to buy a US plan from somewhere else
very frustrating.
20m ago
@Redfisher1 It's not because of the speed, it's because roaming on 5G doesn't always work, especially on AT&T, hence you are more likely to be able to connect if you use 4G/LTE. If an iPhone then it's Settings - Cellular - Cellular Data Options - Voice and Data and select LTE. If an Android it should be a similar path, something like Settings - Wireless & Networks - Mobile Network - Preferred Network Mode.
31m ago
My issue is not speed, mine is that it simply does not work at all. I can’t even check my email. Texting almost impossible and sone phone calls work going out.
I know my phone is good so it’s something in the Add-on process. Really hope that someone actually knows what is wrong as the last time this happened I got lots of tips but nothing worked.
3 hours ago
According to my experience anyway- when I select 4G-LTE instead of 5G things seem faster and smoother.
3 hours ago
@Redfisher1 wrote:Not certain how to do that. It worked fine the first time this year that I used it. Nothing changed on my phone.
Go to phone settings and find where it says service provider or similar. There should be an option to select xG.
4 hours ago
Not certain how to do that. It worked fine the first time this year that I used it. Nothing changed on my phone.
4 hours ago
Didn’t make any difference. Tried that.
4 hours ago
@Redfisher1 If your phone is on 5G change it to 4G/LTE.
4 hours ago
try selecting either T-Mobile OR AT&T...whichever works best in your case.