Add-on data cannot be used

[kimwen]

 Hi,

My monthly data  have been fully consumed and no longer available for use.

There is also 2.5GB of free add-on DATA available in my account.
I think data should automatically go to add-on data, right?
But now my data cannot be used.

Thanks,

Kim

[Anonymous · Accepted solution]

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@kimwen wrote:

reboot phone and don't work.

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@kimwen 

can you try that SIM card in another device to test is issue with phone or line,

and can you try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  HERE 

and go Changing APN Settings On An IPhone

click HERE 

How to reset network settings on an Android device

1. Open the Settings app on your Android.
2. Scroll to and tap either "General management" or "System," depending on what device you have.
3. Tap either "Reset" or "Reset options."
4. Tap the words "Reset network settings."

   or visit  HERE 

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

[kimwen]

reboot phone and don't work.

[Anonymous]

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@kimwen wrote:

I used all my monthly data, but my add-on data is available for use. 

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@kimwen 

if you see it, then do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

and do again Rebooting your phone means to turn off your phone and turn it back on again.

[esjliv]

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@kimwen wrote:

 Hi,

My monthly data  have been fully consumed and no longer available for use.

There is also 2.5GB of free add-on DATA available in my account.
I think data should automatically go to add-on data, right?
But now my data cannot be used.

Thanks,

Kim

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@kimwen 

If you see the addon listed in your overview, yes, it should be available to use.

Try rebooting your phone, or toggling into airplane mode, then back again.

Then enable Data and see if it works.

[kimwen]

I used all my monthly data, but my add-on data is available for use. 

[Anonymous]

@kimwen 

because you used all data..