Add-on amount debited without applying add-on

[Edvin12]

I tried to purchase an add-on, but the payment was debited and the add-on was not there. So, I had to repurchase it. I need a refund for the first add-on, which was not added to my account.

[update by Softech: Incorrect tagging removed]

[Edvin12]

Thank you, i alredy submitted a ticket yesterday and no one contacted me. I'm sending a private message now. Thanks for the reply

[hTideGnow]

hi @Edvin12 

it is not normal that they debit you but didn't add you the add-on

but please ask PM support agent to check and help

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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