Add-Ons

[Ramiro69]

I purchased add-ons while in the United States by mistake, it didn't work, and I was still charged for it. I am looking for a refund. The total came to $46.25

It's there a customer Service number I can call to speak with an actual person?

I am so disappointed of Public Mobile

[Chalupa_Batman]

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@Ramiro69 wrote:

I purchased add-ons while in the United States by mistake, it didn't work, and I was still charged for it. I am looking for a refund. The total came to $46.25

It's there a customer Service number I can call to speak with an actual person?

I am so disappointed of Public Mobile

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Hello @Ramiro69 

There is no phone number to call. I'm sure you knew that when you signed up. Public Mobile is a self serve service and this forum is how to get help. The chatbot in the bottom right corner is how you reach customer service. You can ask for a refund however they may offer you a credit instead. Since you have the ability to log in, this is how you create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

@Ramiro69 

want to try to make the roaming data work? Make sure you turn on Mobile roaming data on the phone. change network mode to 4G or LTE, and try all 3 US networks, change to each one manually and test. T-mobile/AT&T/Verizon

if still does not work, ask for refund

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Handy1]

@Ramiro69  Yes 

can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage