9 hours ago
Trying to purchase US talk and text with 3GB data but payment is failing. I added my credit card info but still no success. I need it today as I am travelling. Any help would be appreciated. Thanks
7 hours ago
@Mateng No there is no phone support. If you need customer support open a ticket via the chat icon bottom right of this page. This is the preferred method of contacting support but if it doesn't work for you then send a private message using this link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Since your card has been charged have you refreshed your browser to make sure the add on isn't there now? Try logging out and then logging back in in private or incognito mode as @softech suggested.
8 hours ago
Thanks. By calling this number, will I get to speak to an actual person or agent?
8 hours ago
No I dont. Actually my credit card has been charged.
8 hours ago
Maybe you have enough points to redeem for it?
8 hours ago
try again using browser with incognito mode and see if it helps. If not, try again using the PM app
You can also buy using *611 on your phone, but you will need to have an account PIN. If you don't remember the pin, use this link to reset it first