Add Ons purchase

[Bibi-Zera]

I am unable to purchase Add Ons. 

[Dunkman]

@Bibi-Zera 

According to PM, this account problem has been resolved this afternoon. You should be able to purchase add-ons.  

[RavingRaven]

@Bibi-Zera 

You can also purchase add on data thru 611 using your 4 digit account PIN #. If you don't remember it you can reset it on your account profile page.

Check your text messages from 4910. You may have recieved a text from Public Mobile offering data add ons priced at $15/1GB (Reply YES1) or $40/4GB (Reply YES4).**

**Data add ons expire after 30 days (no rollovers!)

If you are close to renewal it may be a better option to renew early or change plans (now). If you cannot renew your current plan yourself contact customer support to renew it for you. (Click on the chat bubble below at the right corner of your screen to submit a support ticket and keep an eye kn your private message box for a reply from an agent.)

If you choose to change plans your current plan may not be available to you again if it's not currently available to existing customers nor can you downgrade to a lower priced plan. Choose wisely.

[hTideGnow]

hi @Bibi-Zera you will probably need to wait 24 hours as the credit card likely locked for too many attempts

if you need to pay an add-on urgently, please use the voucher option I suggested earlier

[Bibi-Zera]

Yes I have payment registered to my account. 
Notification came yesterday

[RavingRaven]

@Bibi-Zera 

Do you have a valid payment card registered to your account?

What plan do you have?

When did you run out of data?

[Bibi-Zera]

After following the suggestions many times I have not been able to pay for Add On data that I need urgently.

[hTideGnow]

hi @Bibi-Zera 

from experience, PM support won't be able to help much.  My suggestion to get a voucher as a workaround should be the quickest one to get your add-on

but if you like to contact PM support agent, then instead of chatbot, you can message them directly

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Bibi-Zera]

Thank you. Chatbot did not work.

[hTideGnow]

hi @Bibi-Zera 

i think it is the usual credit card issue with PM.  It has been a common issue that credit card purchase or update might have error.

if you can wait for the add-on , wait 24 hours and try again using incognito/private/secret mode to login and buy.  But if you need the add-on now, a quick workaround is to buy voucher from Shoppers drug mart or London drug, load the voucher and then make the add-on purchase after

[BKNS27]

@Bibi-Zera 

Did try making your Add-on purchase on the PM app?

[TheSterlinger]

A few people has indicated from earlier today that they were receiving an error message. 

Clear cache, log out and back in using secret mode. 

If it persists,  use the chatbot to create a ticket.