Unable to purchase add-on

[Maegdee]

I am trying to purchase a data add-on but have received error messages for the last two days. I have tried two different credit cards. It seems to be bypassing the credit cards altogether and trying to "deduct from available funds" each time, even though I don't want that. I have tried opening in incognito, on different devices, and restarting my devices. I've also cleared my cache. Nothing has worked.

[Dunkman]

@Maegdee 

According to PM, this account problem has been resolved this afternoon. You should be able to purchase add-ons.  

[hairbag1]

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@slusagm wrote:

thanks @hairbag1 

how you find out, did they make a post?

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I've been able to access my Overview, Subscriptions & Add-on and endlessly buffereing Payment tab. All seems to be working again....for now !  😁

[slusagm]

thanks @hairbag1 

how you find out, did they make a post?

[hairbag1]

@Maegdee, @slusagm 

it seems like they've finally fixed the bug causing the error messages. Give it a try now.

[slusagm]

There have been couple complaints about addon purchases this week, so it could be a system issue

Do you know the account pin?  You can try buying by calling *611

Or ask PM to help .  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

Or message them using this link:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[TheSterlinger]

Yes, ongoing issue that PM is aware of. Hopefully it will be fixed soon.

Did you try the App?