Actived, but no service

[Vasil]

On Monday, I tried to activate a new account with PM. However, new phone number is not working.- says no service. E-mails for assistance,but no answer. My account will not set up. It's a circle we cannot seem to get out of and we signed up for a 90 day plan - hope it doesn't start until we get this resolved. 2days has passed!

[Mary_M]

Please check your inbox @Vasil, it was sent about 5 hours ago.

Mary

[Vasil]

Hi,

I did not receive any private msn.

[srlawren]

Thanks @Mary_M.  Sorry I thought I had only seen posts from Shazia so far today, didn't realize you were in.  I'm always too lazy to go back to the community home page to look at who's logged in.  😉

[Mary_M]

Hey @srlawren

I sent @Vasil a private message a few hours ago, I am waiting on the details of the device to verify it's compatibility.

Mary

[srlawren]

@Shazia_K if @Mary_M isn't in today, could you please help out?

[Vasil]

Hi, is there any update for the activation? I am still waiting there.

[Vasil]

Sorry, just learned I need to send a private message to you. The msn is send. Can you check it? Thanks.

vasil

[Mary_M]

Yes @srlawren I'm waiting for @Vasil private message 🙂

Mary

[srlawren]

@Mary_M it doesn't sound like this is completed yet.  Could you please jump back in to assist @Vasil further?  Thank you!

[Vasil]

Email was verified, but ......

[Vasil]

Have tried everything, but no service.

the PM service is so long, no any answer.

[Mary_M]

Good afternoon @Vasil

Welcome to Public Mobile !

I can certainly look into this for you, I'll send you a link to validate your account and we will proceed with your inquiry.

Thank you,

Mary

[Chaos_Scorpio]

Ok all the common stuff:

have you tried taking the sim card out and putting it back in?

have you tried restarting the phone?

On your account page does it say Active (or suspend?)?

A mod can help for the serious things but if the above doesnt help we see what they can do @Shazia_K @Mary_M