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PYMak
Good Citizen / Bon Citoyen

$40 for 15GB promotion is not showed in plan option when tried to activate sim in Step 3

12 REPLIES 12

PYMak
Good Citizen / Bon Citoyen

Thanks for everyone help and problem has been resolved with manual fixed by CSAgent . 

Besides, I have a referral code from my friend already.

I appreciate your support and time.

Have a great day

@PYMak weird.. but it's good agent is helping

 

Welcome to PM

PYMak
Good Citizen / Bon Citoyen

I followed $40/15GB plan screen to activate a sim ,but plan option won't find in Step 3.  CSagent to help me

dabr
Mayor / Maire

@PYMak   I can also confirm the $40/15GB and $45/20GB plans are still available in My Account.  Make sure to scroll with the arrow to the right side of the plans options to get to the right one.


@PYMak wrote:

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option


@PYMak   one more thing, the Plan show on the link there is not updated.  There are more plans to choose from when you actually go to activate.  And yes, $40-15GB is there.

 

 


@PYMak wrote:

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option

 


@PYMak   it is still there, the screenshot I showed was the one I just did

 

try again using Incognito mode, or another browser

or try on a desktop computer.  key is, make sure 4G speed plan is there.  If you are using a mobile, make sure you scroll down and look through all the plans

PYMak
Good Citizen / Bon Citoyen

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option

Handy1
Mayor / Maire

@PYMak  Also if you don’t have a referral code for step 4  to save $10 I’ll send  your a referral code also 

PYMak
Good Citizen / Bon Citoyen

It is still showed on website

https://www.publicmobile.ca/en/on/plans#plans-start

I followed the link up to plan but won't see the option

 

Handy1
Mayor / Maire

@PYMak  It’s there you have to use the arrows to keep cycling through them 

esjliv
Mayor / Maire

@PYMak  - is there an option to choose 3G and 4G plans? If so, select the 4G one and see the options there.

 

It if is not there, then it was removed?

Edit,  nope, was removed as @softech just displayed 🙂

softech
Oracle
Oracle

@PYMak   it is there, 

 

make sure you are in the 4G plan tab

softech_0-1676058595071.png

 

YOu might want to try again using Incognito mode

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