Activation

[Ugh2]

A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?

[Ugh2]

Three days later and my issue has been resolved. Thanks to all of you for your replies and help and all of the customer care agents help. 

[slusagm]

Try the new sim card first 

And support usually need a bit of time to reply, 1 or 2 hours.  check Community inbox 

[Ugh2]

I sent in a ticket.  Still waiting 

[Ugh2]

I never made it to the part of replacing the sim card. It failed right at that point. 

[porcupine]

Contact and agent to help you resolve your issue did you reply yes when you received your text messages and then you replaced your sim card 

[Chalupa_Batman]

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@Ugh2 wrote:

A new subscription was set up and payment went through. On step 6 the activation failed. How do I resolve this?

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If you're having issues with activation, you need to use the app to finish it off. Once you've used the app to finish it off, your account should be active. If it's not working for you, you can create a ticket.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage