Activation fails due to Invalid SIM

[beanjavi]

I bought a new sim card and all attempts to activate have resulted in Invalid SIM error.  I tried clearing the cache, using different browsers, incognito mode, browsers on a different device, waiting till the next day.

[beanjavi]

Thanks.

I opened ticket with CS Agent since I already tried all solutions I found listed on the community site.

[esjliv]

@beanjavi  - did you get past the payment section? If you did, can you check to see if your card was charged?

If so, try logging into your self serve account : https://selfserve.publicmobile.ca/

If you can log in, then an activation took place.

Where are you seeing the invalid SIM error, during the activation or on your phone when you have the PM sim card inside?

If inside your phone, try (with the PM SIM card inside):

• restarting your phone
• remove and reinsert your SIM card
• check for carrier settings updates, latest software versions
• toggle into airplane mode then back again
• perform a reset of your device's network settings

[RossN]

@beanjavi Hi you may have tried to many times wait an hour and try again

[hTideGnow · Accepted solution]

HI @beanjavi   I believe the SIM was never used?

Did you enter the proper 19 digits?  maybe you mixed up some of the digits?

if you need , open ticket with CS Agent to confirm .  Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437