Activation failing

[BKing1960]

Cannot complete activation, tried everything

[BKing1960]

they offer an “esim” which is sent by email!!!! The CS said somethings wrong at this time it doesnt work! 

[BKing1960]

No, tried App and Web … neither works. Finally got thru to CS first they said the payment wasnt made, showed them the credit card transaction… then they said the app has a gliche wont work…. Then they finally said I have to go buy a SIM and contact CS again and let them activate it manually… wat a **bleep**e show! 

[BKNS27]

@BKing1960

Didn’t you already purchase a SIM on the original activation? Was the first activation an eSIM?

Since payment didn’t go through, the original SIM wasn’t activated. Just wondering why an Agent asked you to purchase a SIM?

[BKing1960]

No, tried App and Web … neither works. Finally got thru to CS first they said the payment wasnt made, showed them the credit card transaction… then they said the app has a gliche wont work…. Then they finally said I have to go buy a SIM and contact CS again and let them activate it manually… wat a **bleep**e show! 

[BKNS27]

@HALIMACS 

I thought you can only download the PM app from the App Store or Google Play Store on your mobile device to activate the SIM.

[HALIMACS]

Isn’t the app online @BKNS27  🙂

I know what you mean - PM app, not web-based site.

Here it is, @BKing1960 :

https://www.publicmobile.ca/en/bc/load-mobile-app

[BKNS27]

@BKing1960 

You can’t activate your SIM online. You can only do activation of your SIM on your phone through the PM app.

Once you activated the SIM, you can manage your account on the app or online.

[JRod]

@BKing1960 

In additional to the community mailbox support that has been provided there is a live chat specifically to assist New Customers having issues with activating:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

[will13am]

@BKing1960 , have you been using the app?  The app the only way to complete an activation.  If you are still stuck you can reach out to support using this link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437