Activation failed

[JonahL]

I'm trying to switch to PM from Koodo. Using the mobile app, I was at step 6 of 6: Activate. At this point it says Subscription not activated, something didn't go right blah blah. 

What do I need to do to get this fixed? Thanks in advance!

 

[JonahL]

Hi thanks for the response. This is for esim. Thanks for the steps, I was having trouble getting through the chatbot to submit a real ticket. 🙂

[hTideGnow]

HI @JonahL physical or esim?

but check with support agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437