Activation error

[geminist]

Hi all,

My phone is still not working with Public Mobile and today is day 2 of having PM.

I switched over to Public Mobile from Koodo last night and followed the process to activate my new SIM from Public Mobile. However, during the activation process, an error message was received and I was told to try again. When I tried to input the SIM card number on the registration page again, it said it was not valid even though it worked the first time.

I tried logging into my PM account to find out the issue, but I cannot get into my account with the password I chose. So I clicked on the 'forgot password' link and after verifying my email two twices, it takes me to a third page where it asks me to verify my email a third time and says there is an error. I am not receiving any signals on the phone with the new SIM card inserted. I have also restarted my phone multiple times today and yesterday and it's still not working.

Please advise on what I should. It's been two days since I've signed up with PM and my phone has not been working at all (cannot call/receive calls/texts, etc). This is getting frustrating. Thank you kindly in advance.

[ChuckYeah]

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@geminist wrote:

Thanks @ChuckYeah  I will try your suggestion to contact a mod through the steps you provided - very useful as a new member 

Unfortunately, I could not create a new account because it texted the 6-digit # to my phone and right now my phone is not working with PM - hence this topic on the message board. 😛

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Good Luck! You've done what you can. I think the mods are the only ones that can help you at this point.

[geminist]

Thanks @ChuckYeah  I will try your suggestion to contact a mod through the steps you provided - very useful as a new member 

Unfortunately, I could not create a new account because it texted the 6-digit # to my phone and right now my phone is not working with PM - hence this topic on the message board. 😛

[dboxtvinfo715]

grind it out

[ChuckYeah]

@geminist And while your online, have you messaged a moderator. You may need them to help you if the account didnt get set up/number didn't port properly.

If you NEED a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand. Answer his questions until you get here:

Spoiler

Click on "Submit a ticket" and the Moderator team will respond to your concern, usually within 48 hours.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team

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[ChuckYeah]

@geminist Try going to http://selfserve.publicmobile.ca and try to create a new account with the same email address. Perhaps your self serve account is the part that failed.