Activation but no service

[Arizona]

My daughters phone is activated and shows public mobile in her data settings

but we haven’t any service

what do I do pls?

[srlawren]

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@Arizona wrote:

It’s working!!! Thank you all 

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@Arizona wonderful!  What was the resolution?

[Arizona]

It’s working!!! Thank you all 

[will13am]

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@popping wrote:

@Arizona

Restart the iPhone 6 may help.

It restart does not fix the problem, it is time to send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Given the turnaround time and the fact that this does not appear to be an account related issue, seeking moderator team assistance may not be the most prudent or necessary. 

[srlawren]

@Arizona you're right, you don't need to unlock a Telus phone.  

Have you tried searching for a carrier update?  I'm not sure of the details of how as I'm not an iPhone guy.  Paging @Luddite or @Rockdaddy22 to help.

[popping]

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@Arizona wrote:

I will contact a moderator 

thank you 🙂

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It may take up to 48 hours to get a response from moderator.

Any new message will move you to the end of the waiting queue.

[Arizona]

I will contact a moderator 

thank you 🙂

[Arizona]

Her phone is the only public mobile phone as of yet

i turned it off and restarted it

ill try again removing the sim and reinserting

really hoped this would be simple

😞

[popping]

@Arizona

Restart the iPhone 6 may help.

It restart does not fix the problem, it is time to send a private message to moderator for help.

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7:30pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Arizona]

Everything on her phone is on for data

it states public mobile as her carrier

[justinbeaudoin]

@Arizona

Can you try turning off the phone and removing the sim. Turn on the phone with the sim out. Then insert the sim again when the phone is back on. 

Failing this, do you have another phone with public mobile? Does the other SIM work with service? If so I'd be inclined to claim a sim issue .

Let us know. 

[will13am]

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@Arizona wrote:

Everything in my account is set and status says activated

when I turn her wifi off she doesn’t have service

ita an I phone 6 that was with Telus.. does it need to be unlocked still?

articles I read led me to believe it shouldn’t need to

i also checked the compatibility and it was a match with the MEI (or whatnot) number

TIA

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Your phone is fine for compatibility and SIM lock.  I am not an iPhone user and so I have to go by memory on some sort of setting that needs to be checked/changed to get data to work.  In the settings, general, about carrier or something like that where there is a carrier update that might need to be installed.  I assume that mobile data settings are selected on. 

[Arizona]

Also in her settings under data public mobile is listed as the carrier

[Arizona]

Everything in my account is set and status says activated

when I turn her wifi off she doesn’t have service

ita an I phone 6 that was with Telus.. does it need to be unlocked still?

articles I read led me to believe it shouldn’t need to

i also checked the compatibility and it was a match with the MEI (or whatnot) number

TIA

[will13am]

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@srlawren wrote:

@Arizona what phone are you trying to use?  Did you verify that it's compatible at https://www.willmyphonework.net?  Did you get it unlocked by the provider that sold it to you?

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Apparently Public Mobile is showing in the notification.  This is a good sign that the phone is compatible and not SIM locked. 

[will13am]

@Arizona, are you able to login to self serve and confirm the account is properly activated and the plan features are as selected during activation?  What features do not work, some, none?  Please also check the APN settings on the phone to ensure they match with the information provided in the link below.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-setup-data-and-APN-on-my-And...

[srlawren]

@Arizona what phone are you trying to use?  Did you verify that it's compatible at https://www.willmyphonework.net?  Did you get it unlocked by the provider that sold it to you?