Activation and subscribing

[Rose-13]

I received my sim card.  When I am transfering my plan its said activation did not complete and I am stuck, I need to contact Customer support.  I need help.  please contact me asap so I can use my plan 

[Lon]

I'm having the same issue, at step6 get a message subscription not ended something didn't go right, when I go to customer support there are no agents available and chat ended. I guess I'll try again later

[Handy1]

@Rose-13 !we are just customers like you trying to help . We have no insider info on the working going on 

[HALIMACS]

@Rose-13 

we’re not employees of Public Mobile. We’re just other customers like you on a community chat trying to guide and assist.

If you read the announcement on the link I provided, it is suggested that maintenance should be done around 10:30 AM Eastern time which means they’re probably in the process of wrapping it up now.

As I provided, wait about another 20 or 30 minutes and try the activation process again using the app.

[Rose-13]

so when am I able to use my plan then ?  would you notify us?

[HALIMACS]

Or @Rose-13 , follow the advice provided here by Public Mobile yesterday regarding maintenance and not accessing the application portal through the app for about another half an hour:

https://productioncommunity.publicmobile.ca/t5/Announcements/Scheduled-Maintenance-on-Dec-1-My-Accou...

sure, if you want to send a message to the customer support agents in the interim, it can’t hurt, but I’m pretty sure the issue you’re having is related to the maintenance they are doing and are in the process of completing now.

[Handy1]

@Rose-13  Use that link I first sent you and you can contact support to get fixed 

[Rose-13]

I did log off and log on and I dowload the app before I started to activate

[Rose-13]

I didd use the app and not the website. still did not work

[HALIMACS]

@Rose-13 

instead of reaching out to customer support so quickly (c’mon @Handy1 ), can you log out if you are on the PM app and log back in again and start off where you left off.

If you are not using the app, you will need to download it from the App Store or the Google Play store to complete the activation.

Given Public Mobile is also doing maintenance work, you might want to wait 30 to 60 minutes before trying this again.

[Handy1]

@Rose-13   Make sure your using the app to activate not just website, but You can use this direct link to support 

you can send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437