Activation Issue

[Rudrabarot]

Hi, 

I am stuck on step 6 of activation. The credit card has been charged but the subscription has not been activated. Created a ticket but no solution so far. What should i do? 

[hTideGnow]

thanks @Handy1 , i was aware of that,.   Since the activation got to the esim installation step, i just want @The_Black_Cat  to confirm if the esim was actually there, which is a common issue

[Handy1]

@hTideGnow  @The_Black_Cat  Said it was fixed second time around and they support reversed the charge , he was helping the OP  with their situation not needing the help themselves 

[hTideGnow]

hi @The_Black_Cat 

can you confirm if the esim already installed?  It could be installed by the app and you don't need  the QR code to install.

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

if that does not help, ask support agent to check,  submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[The_Black_Cat]

I had a similar if not the same issue. It went all the way up to installing the eSIM but it failed and would never go past that step. I received no email with details and QR code and no porting request. I contacted their support and basically told me I had to redo everything with a new email address. I checked my credit card and sure enough there was a charge and reversal from PM. Tried with another email and everything worked the second time around.

[hTideGnow]

hi @Rudrabarot 

is your Chatr account still active?  Probably the activation was really uncompleted and hence the system has not trigger the porting yet.  You really need to wait for support reply and ask them to confirm the activation

[Rudrabarot]

I haven't got any message of port out from chatr.

[Rudrabarot]

The app has not ask me to setup e-sim. It has taken the payment and I didn't got any port out message from my current provider.

[Dunkman]

@Rudrabarot 

Did you activate a physical SIM card? eSIM?  Did you port over number?

Unfortunately due to the popularity of BF deals, the customer service agents are busy.  The wait times for tickets are longer than usually.  Usually it is 1-2 hour wait, but time frames is likely 12-24 hours initial response times.  

[Handy1]

@Rudrabarot  eSIM or physical sim your trying to activate ? If eSIM check your phone settings sim manger and ensure the eSIM is set to primary /enabled if iPhone make sure you toggle on “turn on this line “ if physical sim test the sim in phone and reboot the device . If still no luck get support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Rudrabarot 

esim or physical sim?

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular, then reboot the phone.   

if physical sim, put the PM esim and check if it works.  If eism,  check Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

if that does not help, you have to wait for support to reply.  I believe you already submitted ticket, so  check your inbox for agent's reply
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage