Activating Error

[Andrii2323]

Was trying to purchase a plan. The following error ocured (#820) Your payment was processed but an account configuration error occurfed. Was my Sim sent to me? Was my plan acitvated?

Can you please clarify what I need to do now?

Thanks.

[Lolo_1234]

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@Chalupa_Batman wrote:

[...] find out what's up with the 802 code. And please report back what they say as I've never heard of it before.

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It's code 820. A search on the community will give you many examples of this error code:

https://productioncommunity.publicmobile.ca/t5/forums/searchpage/tab/message?advanced=false&allow_pu...

[Lolo_1234]

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@Andrii2323 wrote:

I am a new customer, was in the process of buying a plan. Now, don't know what to do.

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Do you have the most recent version of the app on your phone? If not update it and try login in again to see if you are still getting the problem. See if the other replies here can help you, and if not contact customer support! 

[Andrii2323]

I am a new customer, was in the process of buying a plan. Now, don't know what to do.

[Chalupa_Batman]

Just to confirm, do you have the latest app on your phone? You require the most recent app to sign up with PM

[Dunkman]

@Andrii2323 

First check your online credit card statement to make sure that you were charged. Did you also purchase a physical SIM card at the same time?  Did you get an email from Public mobile? 

If charged, you will need to contact customer service agent.  

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lolo_1234]

I have searched for other people getting your problem in the community.
Some posts mention making sure to use the app to activate.
Other says it's a payment error and to wait an hour before retrying.
You can also do this search on this page and see if you find better solution matching your specific problem!

If nothing works the best would be to contact a CS agent, by clicking on this link: : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Then stay around for their answer, looking for notification in the top right corner.