03-22-2023 05:45 PM
my phone number was transferred to Koodo today, but I am trying to log into my account but it will not let me to reset my password through my email, it won’t send it to me. How can I fix it
Solved! Go to Solution.
03-22-2023 06:48 PM
HI @Roofie2018 if all you are worry is the charge, no worry. Porting out closed the account and PM won't charge you again.
It is true in some rare cases, people find PM still charging after. If you are very worry, submit ticket with PM to remove the credit card as advised by @HALIMACS . But usually, keeping a close eye to the credit card statement would be enough
03-22-2023 06:44 PM - edited 03-22-2023 06:44 PM
Why do you need to log into your Public Mobile account after porting to another mobile service provider?
If it's to possibly remove the payment card information to ensure no future payments are withdrawn (which they shouldn't be so long as your next PM renewal wasn't imminent), then you can ask the Customer Support Agents to remove and wipe the payment card information from their systems.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
03-22-2023 06:11 PM - edited 03-22-2023 06:11 PM
Porting OUT PM number closes your account forever. No more log in, no more rewards, etc. Only Community is available to you from now on until you open NEW PM account.
03-22-2023 05:49 PM
@Roofie2018- If the transfer to Koodo was completed, you PM account would have been closed at that time. You will not be able to access your account any more.
03-22-2023 05:48 PM
Porting out closes the account.