Community

Putteyhead · ‎02-24-2023

How do i gety account number. Cant login

softech · ‎02-24-2023

@Putteyhead account number is 8n the profile page after you logged into My Account. What exact error you got when you login?

Try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

BKNS27 · ‎02-24-2023

There is a cache issue with the website so clear The cache, cookie and go incognito on a laptop or desktop.

Have the 2 FA code sent by text then go to Profile and move cursor over the hidden account number.

Handy1 · ‎02-24-2023

@Putteyhead Try again incognito mode private mode or another device or laptop then go to profile tab for your account number