Account

[Ray131]

I want to add some data to my plan how do I make a self serve account?

[HALIMACS]

Maybe putting it out there may cause them to recall putting those two pieces of information on the online activation.

Thus, no CSA intervention would then be required. 

[Quigley]

Either way, the OP will still need CSA assistance.    So what's the difference.

[HALIMACS]

Thus the question, @Quigley 

I'm kinda curious if the OP did or didn't activate in store. 

[Quigley]

@HALIMACS 

They probably had their activation done in a store , awhile ago and didn't get around to creating the self service account, when they got home.

It's been known to happen a lot.

[HALIMACS]

How and when did you complete your activation here,  @Ray131?

If online, you created a self serve account during that process.

It's the email address and password you entered. 

[hTideGnow]

hi @Ray131 open ticket with PM support and have them to open the My Accout for you 

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket

Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post

[walker1]

@Ray131 

Use the Chat Bot Simon to get a service ticket started first.

The link is at the bottom of this page.

If you have trouble using the Chat Bot Simon, you can also send a private message to CS_Agent   for help too.

[Ray131]

How do I talk to one?

[walker1 · Accepted solution]

@Ray131 

If you don't have an account yet, you'll have to get a Customer Support Agent to set one up for you.