Account

[craigf85]

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

[KamP]

Contact CSA. They will able to help.

[esjliv]

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@craigf85 wrote:

Hello, my gf forgets her information for logging in online. I initially set it up for her and can't remember the information either. She's currently locked. Looking for some help please. 

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@craigf85 by this time the account will be unlocked. It gets locked with too many failed attempts.

Try again, but try the Forgot your password option now (See @Anonymous post)

Also, just checking, does she have Active services, or are services Suspended?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1-Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2-Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[hTideGnow · Accepted solution]

@craigf85   hope you have luck with the Forgot Password link.  

In case you need to contact PM to reset it, use Chatbot to open ticket  

• Type: forgot log in information
• Then Click "Contact Us" , and then click "Click here to submit a ticket"
• you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[Triguy]

Submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Anonymous]

 @craigf85 : Can you check all your known email inboxes for the welcome email from here when the account was activated? Or even marketing emails. That email address is the login id. Then you can use the Forgot your password? link to reset the password. You'll then need to know the answer to the security question you chose.

[Anonymous]

@craigf85 

you need to Contact Customer Support Agent by CS_Agent,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

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