Account

[kvarathar]

When I call 611, it says I still owe $4.00. What  is this! Please explain

[LurganIeUk]

Unfortunately I have a balance on my account. Can you look at yours and show us?

[LurganIeUk]

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@kvarathar wrote:

I have set for auto pay. Yet is says, I owe $4. This is disturbing.

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Does it say you owe $4 for your NEXT  billing? 

[geopublic]

@kvarathar  The balance of $4 reported are funds that are in your account. I'm assuming that that you signed up for Auto-Pay during activation. The $4 will be used during your next plan renewal. So it will be (plan cost) - $4.

[Anonymous]

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@kvarathar wrote:

To my question, the answer I received was 0 bravos. This is not clear. Please explain

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I wonder if you might not be opening to the thread itself and seeing only a repeat of your question. To see the whole conversation you need to go down into it. You do that by clicking on a subject line.

[esjliv]

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@kvarathar wrote:

I have set for auto pay. Yet is says, I owe $4. This is disturbing.

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Hi @kvarathar ,

So I just called 611 to check this. It says "your current account balance is $10".

This matches what it says in my SELF SERVE My Account:

This means, though, that this $10 will go TOWARDS my next renewal.

So if your message says "your current account balance is $4", then this is "kinda" a credit to your account, and if you have the $15 Plan, you will only have to pay $11.

I recommend checking your My Account, hopefully, it will become more clear.

https://selfserve.publicmobile.ca/

Make sense?

[Anonymous]

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@kvarathar wrote:

I have set for auto pay. Yet is says, I owe $4. This is disturbing.

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gblackma and I have said that the 611 service gives your balance...not amount owing.

Your overview page will have all the answers.

[hairbag1]

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@kvarathar wrote:

To my question, the answer I received was 0 bravos. This is not clear. Please explain

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Which plan have you subscribed to ? Check your account to see which (if any) Rewards you've accumulated. (Autopay, Community Rewards, Friend Referral)

[kvarathar]

I have set for auto pay. Yet is says, I owe $4. This is disturbing.

[Anonymous]

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@kvarathar wrote:

To my question, the answer I received was 0 bravos. This is not clear. Please explain

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Perhaps looking at your self-serve would be more helpful. Maybe post a screen snip of your overview page and we can help you figure it out.

Blank out personal info of course.

[gblackma]

@kvarathar  611 usually tells you the credit balance on your account. Not if you owe money. Log into your self service account to see exactly what it is. Stay safe. 

[kvarathar]

To my question, the answer I received was 0 bravos. This is not clear. Please explain

[hairbag1]

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@kvarathar wrote:

When I call 611, it says I still owe $4.00. What  is this! Please explain

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If you have a credit card or debit set to Autopay...not to worry. When renewal happens the $4 will come out then.

[Anonymous]

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@kvarathar wrote:

When I call 611, it says I still owe $4.00. What  is this! Please explain

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Perhaps you got a referral credit and maybe your own referral but you didn't set up autopay and you're on the $15 plan. $4 owing.

Are you sure it's not saying what your balance is?