08-06-2024 04:41 PM
I received a email saying my account is on hold been on hold but it says it is all good any one ever have this problem before
08-06-2024 04:42 PM - edited 08-06-2024 04:43 PM
@car62 if services still work just ignore , seems to be system wide glitch . Many customers getting same error message
08-06-2024 04:42 PM
HI @car62
if your PM services have no problem o, please ignore the message about the overdue issue. It looks like there was a system glitch and those email were sent wrong, sent to the wrong group of customers
if you are concern, you can also message support agent:
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437