Account web server down

[ksullivan]

Hi. I need to add 1 gb US data but the account page is taking forever to load. Can someone please purchase it for me immediately?

[Grantjesso]

Web server down?

[ewhilton]

Thanks, I was trying to reload and had problems trying to login (basically timing out). I tried from a different IP address just to make sure the problem wasn't with my Internet Provider. I will try in a bit and hopefully the issue is resolved.

[ChuckYeah]

If you decide to buy using 611, you need your pin number and check out this post from @Anonymous 

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

According to the post above, if you cannot reach 611 on your phone:

"These functions can be performed in the states without add-ons or from another phone by calling 1-855-4PUBLIC (782542)"

[popping]

@ksullivan 

PM self-serve portal is very slow.  I was able to login after waiting about 2 minutes.  Try again.  Good luck.

[Triguy]

Try using a different browser and incogntio mode.  Also clear your cache.  Sometimes if you wait to access the self serve portal during off peak hours it is easier to log in.

[RossN · Accepted solution]

@ksullivan hi this is a public forum no one here can purchase it for you dial *611 you can purchase most things there