06-06-2019 04:48 PM - edited 01-05-2022 07:42 AM
I noticed that my phone has been silent all day today. When I wanted to make a call, a machine said that my account has been temporarily supspended. My account is set on auto pay, and never had any problems until now. I suspected it might be due to the credit card. I logged into my account, I changed the credit card, I tried o submit the payment, but simply does not go through. I tried everything I could while logged in, but nothing seems to be working. Please, help me with the instructuions what I need to do to reactivate my account as soon as possible. Thank you.
06-08-2019 02:03 PM - edited 06-08-2019 02:04 PM
Here is a Vice story about the scam
I would suggest start documenting your online presence, prioritize your accounts that you use for banks and purchases. On a known clean computer, install a password manager (lastpass etc etc) and systematicaly reset all passwords and turn on 2FA that uses an authenticator app instead of the phone.. so even if your phone get hacked you won't get your other identities stolen.
06-08-2019 01:59 PM
i have an iphone 8, not sure what i should do
06-08-2019 01:57 PM
how does one jack a SIM?
06-08-2019 01:55 PM - edited 06-08-2019 01:57 PM
@edpallasounds like you got SIM jacked.. there are a few users here who reported simliar situations. It might be a good idea to reset all your passwords especially those that requires phone# to verify your identity.
What type of phone do you have? perhaps your phone is compromised in some way?
If you suspect you had fallen victim do contact your local law enforcement and the Canadian Anti Fraud Centre.
06-08-2019 01:45 PM
yes, i was just told it was ported out, but not sure how that can be done, i didnt go to another provider, my service just stopped, i did carry that number over from my previous carrier, telus
06-06-2019 08:49 PM
Hi @edpalla Just to let you know the 1 855 number you mentioned has been disconnected a few years back. You can only get help online via this forum by messaging the moderators via this link. The moderators will respond via private message (you will see a read bubble with digits on the envelope icon on top right hand corner of this page)
06-06-2019 08:11 PM
@edpalla wrote:about noon today i noticed no service on my phone, tried to log into my public mobile account, said: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. it's not a payment issue as i am good for another 15 days, i created a new account just to get into the community, i phoned the public mobile number 1-855-478-2542. punched in my number said they couldn't find my mobile number, thankyou for calling and they hung up, how screwy, have only used this provider for 3 months now, no problem till now, am definitely considering trying another, am totally frustrated with how hard it is to get some help
@edpalla From what you describe it sounds like you number was ported out and your account was closed. Not sure why you had to create a new community account though, what was wrong with your old community account?
06-06-2019 07:39 PM
@edpalla wrote:about noon today i noticed no service on my phone, tried to log into my public mobile account, said: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. it's not a payment issue as i am good for another 15 days, i created a new account just to get into the community, i phoned the public mobile number 1-855-478-2542. punched in my number said they couldn't find my mobile number, thankyou for calling and they hung up, how screwy, have only used this provider for 3 months now, no problem till now, am definitely considering trying another, am totally frustrated with how hard it is to get some help
Did you write a message to the moderator here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 they will help you with that. Be patient waiting time is few hours to 2 days.
06-06-2019 06:14 PM
about noon today i noticed no service on my phone, tried to log into my public mobile account, said: Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. it's not a payment issue as i am good for another 15 days, i created a new account just to get into the community, i phoned the public mobile number 1-855-478-2542. punched in my number said they couldn't find my mobile number, thankyou for calling and they hung up, how screwy, have only used this provider for 3 months now, no problem till now, am definitely considering trying another, am totally frustrated with how hard it is to get some help
06-06-2019 05:50 PM
@v2 wrote:The cards are working, as I have been using them. I checked them again, but unfortunately the acoount is still suspended..
Did you try with the 611 to top up for reactivate your service?
06-06-2019 05:09 PM
06-06-2019 04:57 PM
The cards are working, as I have been using them. I checked them again, but unfortunately the acoount is still suspended..
06-06-2019 04:54 PM - edited 06-06-2019 05:00 PM
@v2 , I suggest removing the credit card and then re-add it. The usual caveats, leave apartment number blank, no space in postal code apply. Try doing a manual top up to see the card is working. Failing that, I suggest seeking moderator team assistance. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. In the mean time, you could consider using a voucher. Recharge.com is a convenient online option for vouchers.