Account takes payment and claims to renew, but still no service..

[Chiracanthium]

I woke up this morning to see that my account had expired and called 611.  Sure enough, the account had expired, so I paid the bill, the system acknowledged payment and updated my expiry to the end of November.  However, my plan is still dormant.  Discovering that Public Mobile no longer has any options via 611 to speak to anyone, I went to the website.  Here I discovered that I must have made an online account some years ago and no longer have any idea what email address it is connected to because I can't login or reset my password.  All I really want to accomplish here is to pay my bill!

[stonechucker]

If you are still on the grandfathered plan befor January 2015, you still have access to *611 voice service.  Are you still on such a plan, or have you changed to a newer one?

[Chiracanthium]

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@stonechucker wrote:

You can attempt to send multiple email addresses the reset request.  If you have five different ones, test all five.

Why you don’t know what you used, I don’t understand, nor need to.  Try them all.  Hopefully one will work.

For me, I’ve signed up with my primary email account, but PM does not send to me the reset password as they have monitored, and have not seen an email go out from the reset system to my address.

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    I opened my account 6 years ago and don't remember even setting up self serve (I don't think it even existed back then!).  I have tried the only email addresses I have access to, but the system does not accept any of them.  As I mentioned in the original post, I have never used the website to make payments nor anything else for that matter and only ever used the customer service provided through 611.

[stonechucker]

You can attempt to send multiple email addresses the reset request.  If you have five different ones, test all five.

Why you don’t know what you used, I don’t understand, nor need to.  Try them all.  Hopefully one will work.

For me, I’ve signed up with my primary email account, but PM does not send to me the reset password as they have monitored, and have not seen an email go out from the reset system to my address.

[Chiracanthium]

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@mimmo wrote:

@Chiracanthium just a fyi mods seem extreme backlogged. My message from Thursday was replied to this morning.

Have you tried resetting your password so you can log in?

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I can't reset my password because I don't know what email address was used to open the account.  This is something I also need to resolve as I will be switching credit cards soon, though the account figured itself out!

[Chiracanthium]

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    Interestingly enough, I wrote them and though I have not yet received a reply (not rushing anyone!), the problem has fixed itself!  Thanks again!

@@@Anonymous wrote:

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck

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[mimmo]

@Chiracanthium just a fyi mods seem extreme backlogged. My message from Thursday was replied to this morning.

Have you tried resetting your password so you can log in?

[Chiracanthium]

I will try emailing them, thanks S--S!

[Chiracanthium]

I did see that message on the forum, but given that it is regeistering the new payment from today, I am skeptical that adding more money to it will help.  I also can't report the phone lost or stolen, since I can't log in!

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@mimmo wrote:

Thy either of these tricks. They seem to help in many situations 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

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[mimmo]

Thy either of these tricks. They seem to help in many situations 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Anonymous · Accepted solution]

you need send a private message >> Click here 

In your message put it, please include.

- your Name 

- your account number ,if you have it 

- your phone number 

- your account, 4 digit PIN

- date of birth 

- Detailed explanation of specific your issue 

- them can help you a lot nice service Team

Waiting for Response, Community Moderators are available from:

Monday to Friday from 9am (EDT) to 9pm (EDT) Saturday and Sunday from 9am (EDT) to 7pm (EDT)

During business hours, we strive to answer all customer messages/inquiries as soon as possible. Usually, that is within an hour, but in peak periods, it could be as much as within 72 hours of receiving the message.

And be patient please

Good Luck