Account suspended

[Samcheng1025]

My account suspended due to outstanding payment. I have pre authorized payment. Why my account still be suspended. 

[zanefeder]

Wow, that warning method from public is stupid.  it was telling me that my account was suspended and I was on auto-pay and had valid credit card info etc.. It wasn't just a warning anymore.  this is a failure.

[zanefeder]

I had the same issue.  Manual payment, etc.  try again and again.  Nothing. just a waste of time.  I had the item in my checkout basket every time after selecting "reactive account" and it always says "amount available $25" and never  bills me.  Finally, the account was active again with no changes, just wasted time due to lost service and generating tickets etc.. but no explanation.  This is terrible service. just terrible. 

[BKNS27]

@Samcheng1025 

When is your renewal date? There is a standard message to everyone on the day before your renewal that your account is Suspended or Expired but there is a fine print stating if you are on AutoPay or have sufficient funds to ignore the status.

[softech]

@Samcheng1025   I see you make another post about your issue, you have tried to make a manual payment yet?  Please check my post from above

[Meow]

How do you know your account is suspended?

Do you have service?

[hairbag1]

Is your current plan about to renew ? Are your phones features still working ? If so, just ignore Suspend...your plan is starting the renewal process and looks ominous, but is ok as long as you have cc on file and set to Autopay.

If you're unable to call or text...something else has happened. Follow suggestion by previous forum member to start.

[esjliv]

@Samcheng1025 

If Suspended status due to Autopay failure (or any other reason), you will need to make a manual payment (as already stated by @softech ).

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If issues persist or if this was a Autopay failure, I would submit a ticket to CSA to let them know.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech · Accepted solution]

@Samcheng1025  Yes, Pre-authorized payments could fail occasionally

Please login to My Account and make a manual payment

When you are at My Account, click the button Reactivate my plan, then follow the prompt to make a payment user the credit card on file.