Account suspended

[Hussy]

• My number has been suspended , I really want to get it back

[hTideGnow]

HI @Hussy 

you might not.  If you passed the 90 days for not long, maybe there is a chance

please check with PM support agent by messaging them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Hussy]

I already passed the 90 days what should I do  to get my number back

[hTideGnow]

HI @Hussy 

if it is simply suspended, means no payment for less than 90 days, then you can just login My Account and make a payment to resume service.  When you login, they will try to send you 2FA, click Didn't Receive code and then send email to get the code via email

if your account was suspended for over 90 days, that it would be closed ,and no way to get back the same phone number, you have to activate new account