Account suspended with Autopay - Can't manually pay

[numb555]

Like another user on the community forum..

My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. 

I try to pay the balance but it says that my account already has sufficient funds when it does not. I cannot seem to find the exact amount that is due either. I still tried to make payments but it keeps saying "Oops, something went wrong".

Please assist as this should not happen in an auto payment scenario.

Thank you.

[MoreYummy]

it seems the auto pay issue is still here and other bugs etc.  public mobile needs a few good programmer. 😄

[dboxtv]

ask moderator

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@numb555 wrote:

Like another user on the community forum..

My Account has been suspended even though AutoPay is setup and my credit card has no reason not to go through. 

I try to pay the balance but it says that my account already has sufficient funds when it does not. I cannot seem to find the exact amount that is due either. I still tried to make payments but it keeps saying "Oops, something went wrong".

Please assist as this should not happen in an auto payment scenario.

Thank you.

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[Y148]

Ihave same issue too. I dont know what i can do now. My phone is suspended with the auto pay.

I send message to @Shazia_K. I hope She can help me soon. My phone doesn't work now.

I really need my phone wroking..

Now I feel crazy about public mobile. Last time it was suspended by us romain, now it is suspended by auto pay. and I even dont know how to reactive it bcs no due amount..

now Shazia fixed it for me and my phone is working now. Thanks @Shazia_K.

[numb555]

Yes it is ... my account is now active, I was really frustrated and needed my phone to work so I decide to create a new plan (6GB) and add it to my account.  Luckily, the system recognized that I was on the 12GB Autunm plan and renewed with the Autunm special plan.

Hopefully, auto-pay works properly the next time ... though to avoid today's nightmare I decide to add another 3 months block ($120 balance to my account).

Thank you for everyone's help.

[CaNuCk07]

Now your account is active?

[numb555 · Accepted solution]

Had to do a manual renew the plan

   -> re-choose public mobile plan and submit payment.

[Luddite]

@numb555 Does your phone still work? Is your renewal today?

[CaNuCk07]

@numb555  Snd a private message to the moderators with all of your account info.  They can take a look.

@Shazia_K