Account suspended for no reason! Please help!

[Yasminaden]

Hello, 

I realized yesterday that my account has been suspended. I don't understand how this could happen. I have auto-payment set up so that payments go through on time every month. I already sent private messages to the mod team but I'm getting no response. I really need this issue resolved asap as I'm currently job hunting. I already missed 1 phone interview yesterday : (

Any way I can escalate this request?

[geopublic]

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@Yasminaden wrote:

I'm thinking because the account is not active, maybe they are not seeing my message. I'm really desperate to fix the problem asap given I'm job hunting right now.

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Don't worry they have received your message and should replay shortly just keep checking the mailbox above or email if you have verified your email with your community account.

[Yasminaden]

Yes, I tried the manual payment by calling *611. No luck though

[Lieux]

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@Yasminaden wrote:

I'm thinking because the account is not active, maybe they are not seeing my message. I'm really desperate to fix the problem asap given I'm job hunting right now.

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No it doesn't matter if your account is active or not..they will see your message!!

[Yasminaden]

I'm thinking because the account is not active, maybe they are not seeing my message. I'm really desperate to fix the problem asap given I'm job hunting right now.

[Lieux]

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@Yasminaden wrote:

Hello, 

I realized yesterday that my account has been suspended. I don't understand how this could happen. I have auto-payment set up so that payments go through on time every month. I already sent private messages to the mod team but I'm getting no response. I really need this issue resolved asap as I'm currently job hunting. I already missed 1 phone interview yesterday : (

Any way I can escalate this request?

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Did you try a manual payment with 611?

[CellGirl]

@Yasminaden 

Hello. Since you have already messaged the moderator_team, please hang tight and wait for them to reply - only send them ONE message.

[geopublic]

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@Yasminaden wrote:

Hello, 

I realized yesterday that my account has been suspended. I don't understand how this could happen. I have auto-payment set up so that payments go through on time every month. I already sent private messages to the mod team but I'm getting no response. I really need this issue resolved asap as I'm currently job hunting. I already missed 1 phone interview yesterday : (

Any way I can escalate this request?

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Unfortunately you will have to wai for the moderator team to get back to you.