Account suspended HELP!!

[Caro]

Autopay did not work despite updated credit card info.  Please help!!

Caro

[will13am]

With the major outage this morning, today is an unusual day.  Expect longer than usual wait times for moderator help.  Normally, they respond within one to two hours. 

[Caro]

Do you know what their typical response time is? I sent a PM almost two hours ago -- before I created this thread.

Last year when a bug in PM's system caused my husband's plan changeover to fail and cut his service, he got a response on a thread from a moderator in 20 mins.

[mimmo]

You need to send the moderators a private message

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number