Account sign-in

[Tara07]

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's account?

[Tara07]

Hi, 

Thanks for the reply. Yes, I activated the plans in-store. And yes, I do physically receive emails to the same address for both accounts.

[esjliv]

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@Tara07 wrote:

I was able to use the same email address to activate both phones! Frustrating!

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@Tara07 was this back when in store activations were happening? Because I don't see how the new system should allow the same email being used for a 2nd account/plan.

I can see that when in store activations took place there was a glitch in the activation process, as retail agents had a separate method for activating, I believe.

Are you physically receiving separate emails to the same email account for both these plans?

[Tara07]

I was able to use the same email address to activate both phones! Frustrating!

[benfatto]

Judging from posts I've seen the activation process allows any email to be used to activate service. Creates problems later of course. 

[computergeek541]

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@Tara07 wrote:

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's account?

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The system should not have allowed that. You will need to use different e-mail address.  Please open ticket using the chatbot at https://widget.telus.tiia.ai/publicmobile/publicmobile.html . Once there, type "change self serve e-mail address".

[hTideGnow · Accepted solution]

hi @Tara07 PM only allows one email for one account, you must have used different email addresses

But you can submit ticket to sort this out

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437