Account sign-in does not recognize my email

[ralitalien]

Hello,

I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized.  I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts.    

Can you help?

Robert

[Anonymous]

@Donaldsonj: Good of you to read things. The icon used to be a question mark. Now it's a cartoon quote icon. In the lower right.

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Donaldsonj]

I don't see the question mark

[dabr]

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@ralitalien wrote:

How do I submit to a moderator?   I'm turning in circle here.

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click this link: https://publicmobile.ca.ada.support/chat/

then type in that you need to 'get a ticket' and then select 'contact moderators' or 'contact us' in the options SIMon gives you.

[ralitalien]

How do I submit to a moderator?   I'm turning in circle here.

[dabr]

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@ralitalien wrote:

I've activated my account last Thursday, Sept 26 by porting my cell phone number. The account was created at the walmart store.   My email was used to create my account.

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Have you submitted a ticket to moderators?

[ralitalien]

I've activated my account last Thursday, Sept 26 by porting my cell phone number. The account was created at the walmart store.   My email was used to create my account.

[popping]

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@ralitalien wrote:

Hello,

I'm new to Public Mobile and I can't sign into my account using my email address - I get a message that my email is not recongized.  I tried creating a new account which sent me a text message to my phone but I'm not receiving any texts.    

Can you help?

Robert

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You are correct.  You need to create your self-serve account after in-store activation.

Are you able to received any text message other than the 6 digit code text message sent by PM?

If not, did you just port your number to PM?

If yes, porting a mobile number will take about a few hours to couple of days.  Porting a landline will take about 1 week.

[dabr]

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@ralitalien wrote:

It's the correct email address.  It's the same as what's on my activation printout provided at Walmart. 

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Sounds like you need to contact moderators for help then.  The wait time to hear back can be anywhere from 2-48 hours.

[ralitalien]

It's the correct email address.  It's the same as what's on my activation printout provided at Walmart. 

[dabr]

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@ralitalien wrote:

I activated with my email address.  Ralitalien is only used for accessing the comminiticommunity. 

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Do you only have one email or did you activate with a different email address?  Make sure there is no typos with the email address you're entering.  If you're still unable to login then you need to send a ticket to moderators via SIMon, click here to send a message: https://publicmobile.ca.ada.support/chat/

[ralitalien]

I activated with my email address.  Ralitalien is only used for accessing the comminiticommunity. 

[ralitalien]

Hello,  

I activated in a Walmart store in Gatineau Quebec.

Should I be calling them?

R

[Triguy · Accepted solution]

Try using a different browser and incognitio mode.  Clear your cache and cookies then reboot. If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

[GR]

@ralitalien  did you activate in store or just online