10-02-2019 12:29 PM - edited 01-05-2022 09:22 AM
Hi there my account says it's suspended due to payment but when I sign into my account I have $0 owing and $18 funds avaiable. I am set up for automatic payments as well.
Please help
Solved! Go to Solution.
10-24-2019 03:18 AM
@Felicia2_pynn wrote:Sorry I noticed the date too but I spent the last 5 hours trying to log into the community and it wouldn’t let me and even tho I have 65$ balance it says my account is not active
If plan is $65 or less, you won't have a problem. It says expired for everyone overnight when renewimg. Look in a few hours and expired message will be gone.
10-24-2019 02:33 AM
@Felicia2_pynn wrote:It was supposed to be for the 23rd at 1159 and I made sure the 65 was in there
@Felicia2_pynn Do you still have service? If so it's just the way the renewal happens. If you don't have service then there's a few troubleshooting tricks to get your service going again.
10-24-2019 02:30 AM
It was supposed to be for the 23rd at 1159 and I made sure the 65 was in there
10-24-2019 02:27 AM
@Felicia2_pynn Was your renewal last night or yesterday?
10-24-2019 02:23 AM
Sorry I noticed the date too but I spent the last 5 hours trying to log into the community and it wouldn’t let me and even tho I have 65$ balance it says my account is not active
10-24-2019 02:20 AM
@Felicia2_pynn Seems your post is in a 3 week old thread. Do you need some help or are you just responding to another post?
10-24-2019 02:09 AM
Thanks I’ll try that hopefully it works
10-02-2019 04:33 PM
@helpmepleasehel wrote:It's not the phone I tried the SIM card in a couple of other phone and the problem presists
But if other phones are Apple, I think you are moving your Apple ID complete with device list and set up when you move the sim.
Terry
10-02-2019 03:56 PM
Give it another 24 hours, if it still shows that then contact one of the moderators.
10-02-2019 03:55 PM - edited 10-02-2019 03:57 PM
Can you receive and send sms through messager
What plan do you have
Is your data enabled
When you check the sent message info what is the status
10-02-2019 03:31 PM
It's not the phone I tried the SIM card in a couple of other phone and the problem presists
10-02-2019 03:26 PM
Yet again this is going to be an Apple related problem. You need to check your devices in set up on the phone, something is missing there, maybe your new phone number. Confuses the heck out of me too but that’s Apple stuff for you.
Terry
10-02-2019 02:14 PM
@helpmepleasehel wrote:I did that and I still can't send text messages. I can receive them from Android phones but when I send one the person does not receive it.
@helpmepleasehel That sounds like an issue with your iPhone. Maybe try resetting you network settings on your phone.
10-02-2019 01:16 PM
I did that and I still can't send text messages. I can receive them from Android phones but when I send one the person does not receive it.
10-02-2019 01:16 PM
@helpmepleasehelIf you don't have service (eg voice), your account is suspended but you had only signed up yesterday, you will need to contact the moderators via the ? in the lower right hand corner. Describe your issue to SIMon the bot, once it seems to understand your issue type contact moderator or submit ticket.. A support ticket will be generated for you.
Get that fixed first then figure out your data / iMessage issue. I would recommend you do a wipe and reset of the phone.
10-02-2019 01:11 PM
It's a new number from Public mobile and I have tried all the rest. I still can not send text messages.
10-02-2019 01:09 PM
@helpmepleasehel Are you able to send Imessage? Which uses mms. You may have to go into your settings and turn on sms for texting.
10-02-2019 01:06 PM
@helpmepleasehelIf you had signed up yesterday, are you porting a number? Also for iMessage have you turn on your data? Also try log out and then re log in into your iCloud.
10-02-2019 12:50 PM
Thank you I will try both.
10-02-2019 12:47 PM
You can try the lost / stolen trick! Log in to your self serve account and click on the lost/stolen box, log out and wait 10 minutes and then log back in and click on the found button and restart your phone and try it. If that doesn't work send the moderators a messagefor help by clicking here
https://publicmobile.ca.ada.support/chat/
Keep in mind it could take up to 48 hours to hear back from the moderators but they'll get it fixed! Good luck
10-02-2019 12:44 PM
I can not send test messages, I tried the SIM card in another phone and it is doing the same thing. Is there no one to talk to to reset the account. i can only recieve texts. I have tried everything.
10-02-2019 12:38 PM
@helpmepleasehel if your text and calls are working I wouldn't worry too much about the suspended message! Your I message could be a problem in your settings, did you try to send or receive an I message on WiFi just to see if it works that way?
10-02-2019 12:37 PM
What plan are you on?
10-02-2019 12:35 PM
I just signed up yesterday at 1pm and my imessage is not working. But I'm recieving test and calls.
10-02-2019 12:31 PM
@helpmepleasehel was your renewal last night? And also does your phone work right now?