Account locked out

[Mots]

I lost my SIM card while traveling and my email associated with my account is been blocked. So I can’t login to unsubscribe or to activate my new SIM card. 
please advice what to do.

thank you!
mots

[Handy1]

@Mots  They usually reply with in the hour sometimes longer . Just keep an eye on your community in box for a response, or you can use this link to the community in box also 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Mots]

Thank you very Handy1! I’ve followed your link to message the agent. Fingers crossed

[Handy1]

@Mots  If you have a new SIM card now message support to sim card swap the number for you and then you will be able to log into your account and get code sent to that new simcard 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[hTideGnow]

HI @Mots 

is there any option "didn't receive code"? if it is click that and select send email to receive the code via email

if you still unable to login , then have PM cs agent to help, please submit ticket here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437