01-05-2017 05:40 PM - edited 01-05-2022 01:30 AM
My account has been locked for months, I can't log in. Password reset doesnt work, I get the following error"
"ForgotPassword/OldPasswordNotValidContactAdmin"
Please reset my password and account.
Thanks
01-05-2017 05:52 PM
Hello @ashleybai,
I had the exact same issue the other day. Send a private message to @Shazia_K explaining your situation, make sure to include your phone number and PIN. Depending on the back log you should get a response shortly with a new temporary password.