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Account issues

Jazzy3
Great Neighbour / Super Voisin

My parents have been locked out of their account for months, when clicks forgot password, it comes up “user locked out”, any idea how to fix this? 

5 REPLIES 5

@Jazzy3 please try the link we provided above to open ticket with  support 

Jazzy3
Great Neighbour / Super Voisin

User locked out

Jazzy3
Great Neighbour / Super Voisin

He can’t get into anything if he try to log in to anything it says user locked out

Handy1
Mayor / Maire

@Jazzy3  You can use this direct link to support to help you gain access to your account 

 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech
Oracle
Oracle

@Jazzy3 if you already tried Forgot password and didn't help, please engage support and they can sort it out for you

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
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