Account is locked out even after waiting days

[laurawilson]

Account is locked out. Can't change password and it never stops being locked out. 

Edit:. Email address redacted by will13am.  Please do not post personal information in the public forum.

[Staliger · Accepted solution]

@laurawilson 

To contact the Public Mobile Moderator_Team, there are two ways:

1 -  Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMON the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

2 - Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437