Account help

[Dman420]

Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.

[Naepalm]

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@Dman420 wrote:

Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.

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You can do your due diligence and check with SIMon here: Link for SIMon

if you are not able to get an answer from SIMon then escalate it to a ticket and get a MOD to help you. 

An overall best practice is to try to figure it out on your own with some questions to SIMon or searching "How Can I help you?" If you come to a dead-end then look to the MOD's.

That would be how I handle your situation. 

Have a great day!

[Staliger]

@Dman420 send them a message directly here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[gblackma]

@Dman420  to provide the mods with a new email address.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there.
You can also enable email notification to receive a private message notification sent to your email.
Go into your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe

[Triguy]

Submit a ticket by clicking on the question mark on the bottom right.

[ShawnC13 · Accepted solution]

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@Dman420 wrote:

Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.

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Have you tried the password reset?

To contact the moderators you need to click on the "?" in the bottom right-hand corner of the screen.  This will take you to SIMon the chatbot and there you will follow the prompts to raise a trouble ticket.

Community Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

[Luddite]

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@Dman420 wrote:

Hi I need to log into my account but am locked out of my email I signed up with. Can a mod please advise.

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To get a ticket click https://publicmobile.ca.ada.support/chat/ and enter your question into SIMon.  Follow/invent prompts until you get to the Contact Us button, click it and a Submit Ticket button should appear. Replies are sent by private messaging; check the envelope beside your avatar at top right on your screen. 

If you encounter problems submitting a ticket, you can send a private message to Moderators here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437, but this alternative method may have longer response time.