Account expired

[Smith94]

There is over 150 dollars on my account but it says the account is expired

[srlawren]

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@computergeek541 wrote:

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This issue has been there for years and Public Mobile has done nothing about it other than to insert a mesaage saying to ignore the warning.

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@computergeek541 exactly, which most promptly ignore.

[CS_Agent]

Hi Smith94,

If you need further help, you can register a ticket through SIMon, our virutal assistant and we will take a look into your situation!

Regards,

Ciprian

PM Mod Team.

[computergeek541]

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@srlawren wrote:

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@Ed404 wrote:

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I stay up late regularly. Hopefully this is fixed by the time I sign up 

Thanks

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@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

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Can turkeys fly yet? They will be able to on that date.  This issue has been there for years and Public Mobile has done nothing about it other than to insert a mesaage saying to ignore the warning.

[srlawren]

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@Ed404 wrote:

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@srlawren wrote:

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@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

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What lol?

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@Ed404 in other words:  don't hold your breath.

[Ed404]

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@srlawren wrote:

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@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

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What lol?

[srlawren]

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@Ed404 wrote:

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I stay up late regularly. Hopefully this is fixed by the time I sign up 

Thanks

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@Ed404 if this is important to you, I'd suggest you defer signing up until, say, June 32nd, 2025.

[dabr]

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@Ed404 wrote:

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@Luddite wrote:

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If you stay up late enough it will say Suspended; even though it isn't! 

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I stay up late regularly. Hopefully this is fixed by the time I sign up 

Thanks

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We've all been hoping this would get fixed because apparently this has been going on for many years as customers who have been with PM for a long time like @srlawren and others have asked PM repeatedly for a fix to this issue.   Unfortunately PM seems to deem it a low priority issue for now.  

[Ed404]

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@Luddite wrote:

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If you stay up late enough it will say Suspended; even though it isn't! 

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I stay up late regularly. Hopefully this is fixed by the time I sign up 

Thanks

[Smith94]

Thx

[geopublic]

@Smith94  That's normal it always say that just before you're plan is ready to get renewed.

[popping]

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@ChuckYeah wrote:

As @dabr  says on your other thread, if today is your referral day, relax.  This is the normal process our accounts go through while renewing.

If your phone is still working your renewal will complete by morning.

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referral day??

Do you mean renewal date?

[cavemantoronto]

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If your plan works, ignore it. If it works and your plan less than $150, your plan will renew and message will be gone.

[will13am]

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider

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Customer service (moderator team) consists of humans at the computer terminal.  The bot is just some up front AI to help screen questions and to make sure the ticketing system logs enough information for the moderator team to work with.  

[Luddite]

@Smith94 This may help, or just further the confusion. https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs...

[will13am]

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@Luddite wrote:

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If you stay up late enough it will say Suspended; even though it isn't! 

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Not worth losing a lot of sleep over it.  I did have a renewal that was not completed until around the lunch hour instead of the usual 2:00am eastern time.  There was no disruption of service which is what really matters.

[dabr]

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@Luddite wrote:

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If you stay up late enough it will say Suspended; even though it isn't! 

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@Luddite   Hopefully PM is eventually going to get around to fixing this.  It is totally unnecessary to alarm customers with these messages, and I don't understand why after all this time this hasn't been fixed!

[Luddite]

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If you stay up late enough it will say Suspended; even though it isn't! 

[Luddite]

@Smith94 Merged duplicates & you have the answer.

[ChuckYeah]

As @dabr  says on your other thread, if today is your referral day, relax.  This is the normal process our accounts go through while renewing.

If your phone is still working your renewal will complete by morning.

[dabr · Accepted solution]

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@Smith94 wrote:

There is over 150 dollars on my account but it says the account is expired

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If it's your payment renewal day and you are seeing that message in your account, it is safe to ignore it unless your phone services are not working.  The payment will go through overnight and the message should disappear.

[Smith94]

There is over 150 dollars on my account but it says the account is expired

i suggest you hire some humans for customer service. If this is not sorted asp I will be going to another provider