Account disappeared

[bao_tista]

Hello, I'm a long time public mobile customer and I've had an account for +3years at least. Recently I logged into my account and was made to re-subscribe to a new phone plan, lost all my benefits and lost my phone number. I'm trying to get those back so any help with this is much appreciated. Thanks!

[hTideGnow]

HI @bao_tista 

if your service is still working, then no worries.  The problem you see was just you have not logged in My Account for too long and you missed last year when PM migrated to EverSafe login system. 

No big issue, PM support agent can help.   They will help to link your login back to your My Account.  Just submit a ticket  by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[fixin1 · Accepted solution]

@bao_tista - Was your account on suspension? If it is past 90 days you will lose your account and your phone number.

If it has a "Subscription Not Activated" message just continue as you may have not logged into My Account for awhile (Before May 2023)

Also try "Forgot Email"

If you have created your ever safe ID and it won't work, please contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox