I have purchased the Black Friday deal on Friday-$34 CAD for 40 GD (5G). I have typed the IMEI and PM website said that me phone accepts ESIM (iPhone 12 Pro Max). However, after I have subscribed the plan - I was stuck at step 6 of the verification - the app says my phone is not compatible with ESIM.
Today, I have gone to a Telus Shop and purchased a physical SIM card (CAD11.30) from Telus. After purchasing the physical SIM card, the Telus staff has helped to activate my PM account. Unfortunately, the app is still stuck at Step 6 saying that ESIM is not compatible with my phone while we have already inserted the Public Mobile SIM card. We tried and have no luck. We could not do anything. We could only click the "get support" button or "log out" button. It has been so frustrating and time & cost consuming.
May I know how I can solve the problem? Can I ask for the refund of the plan and the SIM card from Telus as well?
I have been so worried and have spent much time in trying to solve the problem but no luck. I have been charged for the plan, bought a SIM card from Telus- but I am still not able to use the PM service. 😞
