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Account access

els
Great Neighbour / Super Voisin

My wife and I  each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?

4 REPLIES 4

missorange
Town Hero / Héro de la Ville

create the account for yourself. then you can purchase the add on.

Triguy
Mayor / Maire

Sounds like you would need to setup your own account.

https://selfserve.publicmobile.ca/https://activate.publicmobile.ca/

geopublic
Mayor / Maire

@els wrote:

My wife and I  each have accounts, but I can only access her account. I would like to add-on USA calling but ther is no where to enter my phone number or associate email to get to my account. What do I do?


@elsYou can dial 611 to purchase the add-on from your account. As for accessing your account you are using a different email per account correct? What happens when you click here to register your selfserve account? Do you get an error?


RossN
Mayor / Maire

I am assuming you both created separate accounts?if not you will have to create your own before you buy your add on

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