Account Suspended?

[Tywallace]

Hi all,

I have auto-pay setup, have already gone through a few cycles of the 3 month pre-paid, haven't changed anything on my account.

It's one day past my billing cycle and my account is suspended for some reason. I added the amount due to my account, and it still is suspended.

Looks like auto-pay doesn't work, haven't had available data since Sunday 😞

Anyone have options to fix?

[SD08]

Normally, I would have said it's just a display issue of "expired" status on your renewal date, but since your service is actually not working, then you'll need the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your PM SIM card number, e-mail address and phone number.